After the cut-off times, orders cannot be changed, cancelled, or refunded. Our cut-off times are:
7am ET on Monday for Friday deliveries.
7am ET on Friday for Wednesday deliveries.
Here at Splendid Spoon we believe in sustainability and cutting down on waste. We finalize all orders at 7am ET, 5 days before the scheduled delivery. This was explained when creating your account. We do this so that we can coordinate with the order fulfillment team in advance, allowing us to bring the best meals from our warehouse to your door. We try to stay proactive about this from our end by alerting customers to this cutoff during sign up and through your order confirmation emails.
We do understand that a weekly delivery doesn’t work for everyone and for this reason we allow customers to skip up to 8 weeks in advance.
Please reach out with any questions or concerns.