Frequently
Asked Questions

General

• Our Plans

  • What plans do you offer?
  • How do I move from Weekly Delivery to Prepay & Schedule?
  • How do I edit my plan?
  • What’s the difference between the Weekly Delivery & Prepay & Schedule Options?
  • What are the order cut-off times?
  • How does Pre-Pay work?
  • Is this a subscription?
  • Can I receive multiple weekly deliveries?
  • I am pregnant or breast-feeding. Is Splendid Spoon safe for me?
  • Can I just try this once?
  • Why should I do a soup cleanse?
  • What about dinner?
  • I’m confused by the new name changes. What do they mean?

• Our Meals

  • Are all of your meals gluten-free and vegan?
  • How long do your meals stay fresh?
  • How do I edit my meals?
  • I’m a Prepay & Schedule customer: can I change my meals?
  • How do you handle food that contains common allergens?
  • Where do you source your ingredients?
  • Are your meals low-fat or low-carb?
  • I have allergies: can you accommodate me?
  • What is the serving size?
  • What’s so special about plants, anyway?
  • Are you organic?
  • What's the sodium content?
  • Are you kosher?
  • Are all of your Bowls and Drinkable Soups cooked?
  • How do I thaw the smoothies?
  • What’s the sugar content of the smoothies?
  • I have a tree nut allergy — can I order smoothies?

• Scheduling, Skipping & Cancelling

  • How do I schedule my Pre-Pay delivery?
  • How do I skip a delivery?
  • How do I cancel my subscription?

• Delivery

  • Where is my delivery?
  • Can I narrow my delivery window?
  • How do you deliver?
  • Where do you deliver?
  • What do I do when I receive my delivery?
  • My package contains a broken item
  • There’s an issue with my meal
  • My package was delivered later than expected. Can I still eat the food?
  • What happens to my delivery if there is severe weather?

• Billing

  • When do I get charged for my delivery?

• Careers

  • Are you hiring?